// IT_Portfolio.py
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IT Systems & Automation Portfolio

Building scalable systems, automations, and innovative IT solutions. Specializing in workflow optimization and enterprise integrations.

About

I'm an experienced IT Manager & Automation Specialist with a passion for streamlining business processes through innovative technology solutions. My expertise spans across enterprise systems integration, workflow automation, and team leadership in fast-paced environments.

With extensive experience in Zendesk workflows, SaaS integrations, and dashboard development, I help organizations optimize their operations and improve efficiency. I specialize in creating custom automations that reduce manual work and enhance productivity across teams.

My approach combines technical expertise with strategic thinking, ensuring that every solution not only solves immediate challenges but also scales with business growth. I'm committed to delivering systems that empower teams and drive measurable results.

Zendesk
Power BI
SaaS Integration
Automation
Team Leadership

knowledge becomes the system

Projects

Zendesk Automation
Zendesk Automation
Automation
Custom workflow automation reducing ticket resolution time by 60% through intelligent routing and automated responses.
Zendesk
API Integration
Workflow
Power BI Dashboards
Power BI Dashboards
Analytics
Executive-level dashboards providing real-time insights into IT operations, performance metrics, and resource utilization.
Power BI
Data Analytics
KPIs
Tampermonkey Scripts
Tampermonkey Scripts
Automation
Custom browser automation scripts improving team productivity by automating repetitive web-based tasks.
JavaScript
Browser Automation
Productivity
IT Roadmap Framework
IT Roadmap Framework
Strategy
Comprehensive IT strategy framework with implementation timelines, resource planning, and milestone tracking.
Strategy
Planning
Documentation

IT Roadmap

🏗️
Foundations
Infrastructure Setup
Establish core systems, security protocols, and baseline monitoring.
🔒
Security
Security Enhancement
Implement advanced security measures, compliance frameworks, and risk management.
🌐
Global Scaling
Scale Operations
Expand infrastructure globally, optimize performance, and enhance reliability.
🤖
AI & Automation
Future Innovation
Integrate AI solutions, advanced automation, and predictive analytics.

Contact Me :)

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Connect with me

💼 LinkedIn📄 CV